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By Gabrielle Wheaton

A day in the life of property management: Dispatcher Evett Brown

Woman talking to a maintenance person
"My children inspire me to be the best I can be. At the end of the day, I want to leave a legacy behind me that they can be proud of," said Camana Bay property management dispatcher Evett Brown. — Photos: Rhian Campbell

"Evett has a natural ability to stay calm and collected under pressure," said Dart Vice President, Property Management, Marvin Cox. "Her calm and reassuring voice has earned her the nickname, 'the head of team' from tenants, who know that she will do everything possible to resolve their issues.

"She is an expert in her field. …You need to see her dispatching personnel in urgent situations to truly appreciate her expertise and, in her normal course of business, handling 2,500 work orders monthly is a breeze. We are very fortunate to have Evett on our team."

CBT: What drew you to this field?

EB: I have been in this field since 2000. It began when I was offered a job as an administrative assistant with an air-conditioning company in Cayman and got involved with day-to-day transactions, and dealing with requests for purchases, etc. This drew me to helping with customers on the phone and enabled me to see the whole process from start to finish. My then boss gave me an opportunity to go to Dallas and Fort Worth, Texas, to do dispatcher training. When I came to work for Dart in 2009, I already had my certificates as a dispatcher.

CBT: What is your favourite part of your job?

EB: My team; working with them every day. Each day there is a new challenge and each day we manage to accomplish something, no matter how small.

I have seen this company grow every year and change every year, and I believe we are doing exceptionally well. I want nothing but the best for all of us. We have a great team, and I am going to be here until I retire. [I am] really appreciative of everything this company has achieved. It is never about me; it is about me and my team.

As dispatcher for property management (PM), my job is overseeing the calls and email requests that come in from tenants or the PM team from any of the Dart properties. I enter work orders and then dispatch technicians to attend to whatever is needed.

Woman smiles at camera
Evett Brown

CBT: Do you have a set schedule for tasks or is every day different?

EB: Every day is different. My role is as dispatcher but that isn’t all I do. I assist payroll and human resources; whatever I can do to help. I call myself part of the furniture because I have been here so long. PM and tenants consider me the personification of FM (facilities management) help.

CBT: What are some examples of the variety of tasks you are presented with as dispatcher?

EB: We recently completed the implementation of a new software system, which has been a new challenge, but we are adjusting well. I enter tasks and assign them to members of the team and follow up to make sure they are done properly, and all points are covered. These can be tasks like air-conditioning maintenance, water leaks and anything that large-scale properties must deal with. I determine which tasks are a higher priority and gauge how to distribute the technicians based on need. My highest priority would be our tenants and putting out any “fires” as quickly as possible.

CBT: Who inspires you?

EB: My children inspire me to be the best I can be. At the end of the day, I want to leave a legacy behind me that they can be proud of. My family are my inspiration.

This article was featured in the November 2023 issue of Camana Bay Times.

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